abjee Privacy Policy

This Privacy Policy ("Policy") describes how abjee ("we", "us", "our", "the Platform") collects, processes, stores, and protects personal data belonging to users ("you", "Player", "User") of the abjee online gaming platform at abjee.io. This Policy applies to all interactions with the abjee website, mobile interface, customer support channels, and any related services. By registering an account or using the abjee platform, you acknowledge that you have read and understood this Policy.

abjee is committed to handling personal data with transparency, integrity, and care. We recognise that players on our Bangladesh gaming platform place trust in us when they share their personal information, and we take that responsibility seriously. This Policy sets out, in plain and formal English, the full scope of our data practices so that you can make informed decisions about your privacy.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions relevant to how your account data is managed. Where those documents conflict with this Policy on matters of privacy, this Policy takes precedence.

abjee collects personal data through several channels: directly from you during registration, account use, and support interactions; automatically through your use of the platform; and from third-party verification and payment partners. The categories of data we collect are as follows.

Data Category	Examples	Collection Method
Identity Data	Full legal name, date of birth, National ID number, passport number, photograph	Registration form, KYC document upload
Contact Data	Bangladesh mobile number, email address, Dhaka / Chittagong / Sylhet mailing address	Registration form, account settings
Financial Data	bKash / Nagad / Rocket wallet number, bank account details, transaction history	Payment processing, deposit/withdrawal forms
Gaming Activity Data	Bets placed, games played, win/loss history, session duration, bonus usage	Automatically recorded by platform
Technical Data	IP address, device type, browser type, operating system, referral URL	Automatically via cookies and server logs
Communications Data	Support chat logs, email correspondence, complaint records	Customer support interactions
Marketing Preferences	Opt-in/opt-out status, preferred communication channel, bonus interest signals	Account settings, behavioural inference

We do not knowingly collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond what is strictly necessary for identity verification purposes (e.g., a photograph on a government-issued ID). Where such data is incidentally included in a submitted document, it is not extracted or processed for any purpose other than confirming the authenticity of the document.

abjee processes your personal data for the following defined purposes only:

• Account Creation & Management: To register your account, verify your identity and age (21+ requirement), maintain your account settings, and process account closures or suspensions.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladesh bank accounts; to verify that payment account names match registered identity; and to maintain transaction records.
• Platform Delivery: To provide access to casino games, live dealer tables, sports betting markets, cricket betting features, and all other abjee services.
• Fraud Prevention & Security: To detect and investigate suspicious activity, prevent money laundering, identify duplicate accounts, and enforce our Terms & Conditions.
• Responsible Gaming: To monitor gaming behaviour for signs of problem gambling, enforce self-imposed deposit limits and self-exclusion requests, and deliver responsible gaming notifications.
• Customer Support: To respond to your enquiries, process complaints, and maintain records of support interactions for quality and compliance purposes.
• Legal Compliance: To fulfil obligations under applicable laws, respond to lawful requests from regulatory or law-enforcement authorities, and maintain records required by financial regulations.
• Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in. Marketing is not sent to players who have opted out or who are self-excluded.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve platform performance, game selection, and the overall player experience.

abjee processes personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to perform the contract between you and abjee — i.e., to operate your account, process payments, and deliver gaming services.
• Legal Obligation: Processing required to comply with applicable laws, including anti-money-laundering obligations, age verification requirements, and record-keeping mandates.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregated analytics — where our legitimate interests do not override your fundamental privacy rights.
• Consent: Processing for optional marketing communications, where you have given explicit opt-in consent. You may withdraw this consent at any time without affecting any other processing.

abjee does not sell, rent, or trade your personal data. We share data only where strictly necessary for platform operations, and only with the categories of third parties listed below. All third-party partners are contractually bound to process your data only for the specified purpose and to maintain appropriate security standards.

• Payment Processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum data necessary to process your financial transactions (wallet number, transaction amount, account name for verification).
• Identity Verification Services: Third-party KYC providers receive identity documents and personal details strictly for the purpose of verifying your age and identity in compliance with our obligations.
• Licensed Game Providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and anonymised player identifier to deliver game content. They do not receive your full identity or financial data.
• IT Infrastructure & Security Partners: Hosting, CDN, DDoS protection, and cybersecurity vendors who process technical data solely to maintain platform availability and security.
• Legal & Regulatory Authorities: We may disclose personal data to law-enforcement agencies, financial intelligence units, or courts where required by a lawful order or where disclosure is necessary to prevent fraud or serious harm.

abjee uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small data files stored on your device that help us recognise your session, remember your preferences, and gather anonymised usage analytics.

• Essential Cookies: Required for platform operation — session authentication, login state, security tokens. These cannot be disabled without breaking core functionality.
• Functional Cookies: Store your preferences such as language settings and responsible gaming display options so they persist across sessions.
• Analytics Cookies: Collect anonymised data on page views, session durations, and feature usage to help us understand how the platform is used and where improvements are needed. No personally identifiable information is included in analytics data.
• Marketing Cookies: Used only where you have explicitly opted in to marketing communications. These help us measure the effectiveness of promotional campaigns. Opting out of marketing disables all marketing cookies.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to the abjee platform. Disabling analytics or marketing cookies does not affect your ability to play games or make transactions.

abjee retains personal data for as long as necessary to fulfil the purpose for which it was collected, subject to minimum retention periods required by applicable law. The following retention schedule applies:

Data Category	Retention Period	Reason
Identity & KYC Documents	5 years after account closure	Anti-money-laundering legal obligation
Financial Transaction Records	5 years after transaction date	Financial regulatory compliance
Gaming Activity Logs	3 years after last activity	Dispute resolution, responsible gaming monitoring
Support Communications	2 years after case closure	Quality assurance, complaint handling
Marketing Preferences	Until opt-out or account closure	Consent management
Technical / Server Logs	90 days	Security monitoring, fraud investigation

When data is no longer required and no legal retention obligation applies, abjee permanently deletes or irreversibly anonymises that data. Anonymised, aggregated data that cannot be linked to any individual may be retained indefinitely for platform analytics.

abjee implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include:

• 256-bit SSL/TLS Encryption: All data in transit between your device and abjee servers is encrypted using industry-standard Transport Layer Security protocols.
• Encrypted Data Storage: Sensitive data fields — including identity document images and financial account identifiers — are encrypted at rest in our database systems.
• Access Controls: abjee staff access to personal data is restricted on a strict need-to-know basis. All internal data access is logged and audited regularly.
• Two-Factor Authentication: Privileged internal system access requires multi-factor authentication. We also offer optional two-factor authentication for player accounts.
• Regular Security Audits: abjee conducts periodic security assessments and vulnerability testing to identify and remediate risks proactively.
• Incident Response: In the event of a data breach that poses a risk to player rights or interests, abjee will notify affected players and take immediate remediation steps within 72 hours of becoming aware of the incident.

As a registered abjee player, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 7 calendar days of receiving your request and resolve it within 30 calendar days.

• Right of Access: You may request a copy of all personal data abjee holds about you, including account details, transaction history, gaming logs, and any KYC documents on file.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Identity data corrections require supporting documentation.
• Right to Erasure: You may request deletion of your personal data. Where legal retention obligations apply (e.g., AML records), we will delete all non-obligatory data and retain only what is legally required, clearly explaining what is retained and why.
• Right to Restrict Processing: You may request that we pause processing of your data in certain circumstances — for example, while a dispute regarding the accuracy of your data is being resolved.
• Right to Data Portability: You may request a copy of the personal data you have provided to us in a structured, machine-readable format (CSV or JSON) so that you can transfer it to another service if you wish.
• Right to Object: You may object to processing based on our legitimate interests — for example, profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time through your account settings. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

abjee does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will immediately suspend the relevant account, void any transactions, and permanently delete all associated personal data. If you believe a minor has created an account on abjee, please notify us immediately at [email protected] so that we can take prompt action.

The abjee platform does not contain links to external third-party websites. All navigation within the platform remains within the abjee.io domain. In the event that third-party game content (such as live dealer studios) is delivered via an embedded iframe from a licensed provider's infrastructure, that provider's privacy practices are governed by their own privacy policy. abjee is not responsible for data practices of third-party game providers within their own technical environments, though all such providers are contractually required to comply with minimum data protection standards as a condition of their partnership with abjee.

abjee may update this Privacy Policy from time to time to reflect changes in our data practices, new platform features, or evolving legal requirements. When material changes are made — particularly those affecting your rights or the categories of data we collect — we will notify registered players by email at least 7 days before the updated Policy takes effect. The "Effective Date" at the top of this document will always reflect the date of the most recent version. We encourage you to review this Policy periodically. Continued use of the abjee platform after the effective date of any update constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way abjee handles your personal data, please contact our data support team. We operate 24 hours a day, 7 days a week, aligned to Bangladesh Standard Time (BST, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Privacy-related enquiries are acknowledged within 24 hours and resolved within 7 calendar days.
• Data Access Requests: Requests for data copies, correction, or erasure are acknowledged within 24 hours and fulfilled within 30 calendar days.
• Complaints: If you are not satisfied with our response to a privacy concern, you have the right to escalate your complaint through available consumer protection channels applicable to your jurisdiction.